Terms & Conditions

• To secure your booking a non refundable deposit of 50% total booking cost is required within 5 days of making booking, if not received within 5 days the booking slot is then released.

• Confirmation of booking will be sent out after deposit has cleared, by email unless specified by customer. 

• All balance of payments are due 6 weeks before rental. If balance has not been received 6 weeks before booked date the booking slot will be released and the customer will lose deposit and have no entitlement  to a refund.

• Cancellations made  within 14 days of date due to come are not entitled to any refund  of monies, vouchers or alternate dates - they will lose their slot. Customers with exceptional circumstances may  appeal to the goodness of tipi Wales Heart.  In this case any decision made by tipi Wales will be final and not set precedent. Bookings made at short notice must be paid in full

• We will endeavour to do our best for you to enjoy your tipi whilst taking no responsibility for the weather and all customers renting must come prepared for rain and sunshine having suitable clothing and footwear! During persistent periods of rain, especially if heavy, a certain amount of rain will enter the tipis through the hole at the top (chimney), due to the nature of the tipis, this is sometimes unavoidable and should be expected.

• All damage must be paid for by the customer. To date we have had no damage.

• Sorry, but we can't allow dogs or animals in our tipis

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Call us free on : 0845 409 0772